Terms & Conditions

These are the Terms & Conditions for Wholesale customers using our website www.msmugs.com.

Our websites are operated by Mclaggan Smith Mugs Limited ('we', 'us' or 'our'). This page together with the documents expressly referred to within it state the legal terms and conditions ('Terms') under which you may use our websites and under which we sell any of the products listed on our websites ('Products') to you. By using our websites you agree to be bound by the Terms that apply to your use of our websites. If you do not agree to these Terms please refrain from using our websites.

Before you place an order, if you have any questions relating to these Terms please contact us by e-mailing sales@msmugs.com, or call us on +44 (0)1389 755 655 between 9.00am and 5.00pm UK time (Monday to Friday, excluding public holidays in Scotland). Our customer services operators speak only English. Please note that all calls made from UK landlines will be charged at your standard landline rate. Mobile phone and international call charges will vary.

We may revise these Terms at any time by updating this page. You should visit this page periodically to review the Terms because they are binding on you. Continued use of our websites constitutes your agreement to all such revised terms. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Mclaggan Smith Mugs Limited is a limited company registered in Scotland under company number 108315 and has its registered office and main trading address at Jamestown, Alexandria, Scotland. Our VAT number is GB264794127.

You will be guided through the process of placing an order by a series of simple instructions on our websites. Please take the time to read and check your order at each stage of the order process.

You will have the opportunity to review your order and to correct any errors before placing your order.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order and setting out the details of your order which you should check carefully upon receipt and contact us to advise us of any changes.

In using our websites and by placing an order you warrant that you are legally capable of entering into a binding contract with us. You may only purchase Products from our websites if you are at least 18 years old.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our websites, or because of our inability to obtain authorisation for your payment, we will inform you of this by e-mail without undue delay and we will not process your order. If you have already paid for the Products, we will refund you the full amount without undue delay.

How To Buy – Trade Customers

Mugs Sizes / Ware

Most of our designs are currently available on three different sizes of fine bone china mugs – Standard, Quite Big or Large Bone China. Some designers request that their designs are only to be available on a specific size of mug. Please do order to meet your requirements – we will be very happy to advise you of any changes that may need to be made.

Minimum Orders

Quite Big and Standard bone china

Minimum order 6 of any one mug design.

Total minimum order 96

Packed in cartons of 48.

Large bone china

Minimum order 6 of any one mug design

Total minimum order 72

Packed in cartons of 36.

A minimum mixed order of Standard or Quite Big and Large mugs is 1 carton of Standard or Quite Big mugs (48) and 1 carton of Large mugs (36) = Total 84 mugs


Please note that all Trade Prices shown on our website are INCLUSIVE of VAT.

Small China £4.15 (exc VAT) / £4.98 (inc VAT) – specific designs only

Standard China £4.15 (exc VAT) / £4.98 (inc VAT)

Quite Big £4.55 (exc VAT) / £5.46 (inc VAT)

Large China £5.00 (exc VAT) / £6.00 (inc VAT)

Tall China £5.50 (exc VAT) / £6.60 (inc VAT) – specific designs only


Delivery charge for UK mainland is £15.00 for orders under £500. Orders over £500 are carriage free. Highlands & Islands and European delivery prices will be quoted at time of order.

Lead Time

All of our mugs are hand decorated to order. We aim to dispatch all orders as soon as we can – this is normally within 3-4 weeks but please do let us know if you have any specific requirements regarding delivery.

Individual Postable Boxes

We can supply either polystyrene or cardboard boxes suitable for posting individual mugs.

Gift boxes

We have branded gift boxes for Orla Kiely and Simon Drew designs as well as plain boxes in a variety of colours for our Standard and Large sized mugs. All gift boxes are 50p each, irrespective of size.

New Customer Information

If you are interested in stocking our, please either contact us by phone (+44) 1389 755 655 or by e-mail sales@msmugs.com or by completing a new Trade Customer Enquiry form on our website. We will then be able to advise whether we have any other stockists in your area and whether we are able to set up an account for you.

If ordering by phone or by e-mail, new customers will be issued with a pro forma invoice on receipt of their first order. We will be able to start processing the order once payment for this pro forma is received. Payment can be made by bank transfer ( ; Alternatively, payment can be made by calling the office with Credit Card details. If ordering via our website, payment can be made at point of order.


We take all reasonable care to ensure that all details, descriptions and prices of Products appearing on our websites are correct at the time when the relevant information was entered onto our system. Although we aim to keep our websites as up to date as possible, the information, including the descriptions of Products, appearing on our websites at a particular time may not always reflect the position at the time you place your order.

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer, tablet or mobile phone (your 'Device') will display those colours accurately to reflect the colour of the Products. Your Products may vary slightly from those images. Our websites contain a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our websites may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. Prices for our Products may change from time to time, but changes will not affect any order that we have confirmed with a Dispatch Confirmation.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges, which are payable by you in addition where quoted, where minimum order quantities are not achieved or where payment exceeds 30 days.


We use the services of a payment provider for all on-line purchases and when you place an order on our websites you will be re-directed to Barclaycard or PayPal's websites (depending on your chosen method of payment) in order to process your payment and enter your card details. At no time do we have access to your card details. All correspondence in respect of payment issues should be directed to the respective payment provider. Visit www.barclaycard.co.uk or www.paypal.com for further details. Barclaycard is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider. You can view PayPal's Privacy Policy here:https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Offers and promotional discount codes offered by us are valid only for use as part of a purchase made via our websites or by telephone/e-mail order, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in any other shops.

Offers and promotional discounts are only available subject to their specific terms and conditions which will be shown on our websites.


If you change your mind or for any other reason you decide you do not want to continue with your order once you have placed it online, you must notify us in writing immediately. If cancellation occurs within 14 days of the dispatch date, you may be charged for production costs of any work that has commenced on your order.

To cancel a Contract, you must inform us by giving a clear statement of your decision to cancel. You can inform us in writing by sending an e-mail to sales@msmugs.com or by sending a letter to us at: Customer Services, Mclaggan Smith Mugs Ltd, Jamestown, Alexandria G83 8BS.

You may wish to keep a copy of your cancellation notification for your own records.

If you send us your cancellation notice by e-mail or by letter, then your cancellation is effective from the date you sent the e-mail or the letter to us.


If you cancel the Contract within the specified time, we will refund to you all payments you have made to us under the Contract. Any applicable delivery charges will not be refunded unless we have been informed that the Product(s) are faulty.

We will refund you without undue delay, after receipt of cancellation and, if requested, once the Product(s) have been returned to us. We will refund you using the payment method you used to pay for the Products, unless you expressly agree otherwise. You will not have to pay any fees as result of the refund.


Once we have received your cancellation notification, we will arrange to have the Products collected by a nominated carrier and delivered to us. You will have to bear the costs of collection, which will be deducted from any refund that we give to you.

Before collection, we ask that you:

re-package the Product(s) in their original boxes along with the despatch note or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault

wrap the package securely

address the parcel for the attention of our Customer Services Team, Mclaggan Smith Mugs Ltd, Jamestown, Alexandria G83 8BS

Please note that your right to cancel does not depend on complying with these requests but complying will assist us in ensuring that your refund is processed promptly.

If the value of the Products has been reduced by any amount as a result of your handling of them (beyond what is necessary to establish the nature, characteristics and functioning of the Products), we may recover that amount from you. We may deduct this amount from any refund that we give to you.

Please note the following:

Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. We may deduct this charge from any refund that we give to you